Professionalism and Dedication
I would like to take this opportunity to say thank you to the entire team at Cartier Place Suite Hotel for everything they have done since we started to do business, 3 years ago. I on behalf of uOttawa have been booking your Hotel and services for so many various events, highly distinguished guests, conferences, foreign ambassadors, visiting professors, guest speakers, group blocks etc. At times on very short notice or with very specific needs, we always get the same remarkable comments the next day on how impressive the service was on all levels.
It is very important for myself, the Department, the Faculty and the uOttawa Campus that we can count on such high level of professionalism and dedication towards our guests in addition to the great corporate rates. The suites are awesome; everything you need is there just like an apartment and they are close to everything downtown. The staff is awesome.
Once again, thank you for making a difference with our domestic and international visiting guests while they stay at The Cartier Place Suite Hotel. Please share this big thank you note with everyone involved in this success and for many more years.
Department of Civil Engineering
Université d’Ottawa/University of Ottawa
June 20th, 2016
Trent Travel Club
I must give a shout out to our hotel, the Cartier Place Suite Hotel & Restaurant. It is an all suites hotel located in downtown Ottawa. A short walk to Parliament Hill and the Rideau Canal.
The suites are like mini apartments with a separate large bedroom, dresser with drawers, and two full closets. The kitchen is fully equipped for a family of four. We brought our own wine glasses but it was not necessary. Free WiFi and a flat screen TV round out the facilities in the room nicely.
The front desk staff are great. Check-in was a breeze and any time we asked for directions, or assistance they were extremely knowledgeable and helpful.
Don’t forget to bring your bathing suit; the pool and Jacuzzi are clean and easily accessible on the main floor.
We really enjoyed our time here and I highly recommend this hotel to anyone coming to Ottawa
May 18th, 2016
Professional, Helpful And Supportive Staff
“I just want to let you know how VERY pleased we were with all of the arrangements that Lily made for us for our 440 Squadron Reunion this past week. From our very first contact with her back in April, she has been professional, helpful and supportive in every way.
Our attendees were very happy with their hotel suites and most certainly appreciative of the room rates.
The three special events held in the hotel went off without a hitch. The first of these, the Meet and Greet on Thursday, was difficult to plan for in that people were coming from all over Canada, the US and Europe, and we didn't know when everyone would arrive. I had ordered what I thought was a HUGE amount of food, and worried about whether it would get used, thinking that people may just pop in and out, but most of them were there for almost all of the time so the food was well used.
The Octoberfest setup was great and the German food and beer very well received. It was fun having a dance floor and our people enjoyed dancing to the music of the Polished Brass Quintet.
The Farewell Brunch on Sunday was also an unknown based on past reunions, and we expected that people would be in and out in short order, but again most of them came early and stayed through the morning. The Canadian breakfast was delicious and hot.
All this is to say that we really appreciated the work that Lily put in on our behalf.
We would also like to pass on our thanks and appreciation to Sue, Stan and Pina, who were with us for the three events and always helpful, and to the two other bartenders who were there for the Octoberfest party.
You have every reason to be proud of your staff. We all came away with an excellent impression of the Cartier Place Suite Hotel thanks to their efforts on our behalf.”
-Margaret M, 440 Squadron Reunion Coordinating Committee, October 7, 2015-
“We were very impressed with everyone who was involved in making our first experience at the Cartier such a positive one!”
-Betty D, Canadian Federation of University Women, March 30, 2015-
Exceptional and Super Helpful Service
“My name is Chris, and I was recently a guest at your hotel. I just wanted to write you to tell you about the exceptional and super helpful service we received from one of your Front Desk employees, Darren. My wife and I required several things first thing in the morning, and Darren was immediately able to guide us to area stores to find exactly what we needed, all within walking distance, complete with accurate directions and opening hours of the stores! Darren was also able to answer all of my other questions in regards to the services in the hotel, and the computer internet kiosk, where I had a bit of trouble printing. Darren went above and beyond, even though he was busy at times, to ensure that I was properly taken care of, and to answer all of my questions professionally, warmly and with enthusiasm. He is most certainly an asset to your establishment, and I wish that all hotel staff that I encountered throughout my travels were as genuine and friendly as him. Please extend to him our profuse thanks for all his help, and please ensure that he is properly recognized for his exceptional service and attitude. He is one of many reasons why we will be returning to the Cartier on our next visit to Ottawa. Thank you for your time, and thank you for having staff like Darren to help us!”
-Chris D, Hotel Guest, March 12, 2015-
“The weekend was fantastic - service included. The restaurant was very accommodating, which was greatly appreciated and the staff throughout the hotel so polite, professional and knowledgeable. The attendees were very pleased (a bit surprised) with accommodations. They weren't expected such rooms and with most of them having to finish papers for school, they were very grateful for the extra space.”
-Roberta A, Health Canada, March 2, 2015-
“Everything went very smoothly, and we definitely hope to work with you again! The room was great, and customer service was even better.”
-Emma F, Cineflix (MayDay 15) Productions Inc, February 17, 2015-
“Everybody loved the Hotel and the rooms. The lunch and breakfasts were great. I have no complaints. Our VP said that he would like the meeting in Ottawa every year, it was that good. Thanks again for all your help.”
-Stephanie S, The Best You – Centre for Personal Enhancement, October 7, 2014-
Pristine and Very Much Like Home
“My family just came back from an amazing 2-night stay at Cartier Place Suite Hotel and I wanted to say a big “Thank you!” to the management and staff on behalf of myself, my husband and two teenage children. We decided to take the 6+ hour scenic route from our home just outside of Orangeville, Ontario and arrived at the hotel happy and exhausted! Up to now, most of our hotel stays have consisted of a room with two queen beds so you can imagine how excited we were to have a two bedroom suite complete with a full kitchen, living room/dining combo, two bedrooms, two TV’s plus a walk-out balcony. After the customary room exploration we cozied up for a movie and settled in for our first comfortable night of rest. All of us found the beds to be pristine and very much like home. Being a former housekeeper, I tend to be on the picky side of room cleanliness but I am happy to report that our rooms were spotless and wonderful. We loved the fact that the hotel was right downtown and within walking distance to many restaurants and attractions. With the weather on our side we took in the Museum of Nature, the Byward Market and Elgin Street coffee shops and eateries all on foot making some great memories to take home with us. On our last evening we set aside time to use the pool, hot tub and sauna and enjoyed it very much. I absolutely would recommend this hotel to families looking for a getaway and if a room upgrade is in the budget, I say go for it! There is so much to see and do in Ottawa and I guarantee you will run out of time before you run out of things to do. The suite’s full kitchen means you can save money by eating in and with the private rooms, two TV’s and walk-out balcony you are guaranteed to feel perfectly pampered!”
-Leah L, Hotel Guest, May 13, 2014-
Fantastic Service at Cartier Place Suites
“Darren on the front desk was incredibly friendly and did not even blink an eye when I asked him for help in finding a room. He moved quickly, and did it all with a smile. I also connected with Luch, who was also very friendly and showed me the room (looked to be a small staff lounge) where I could practice singing. Knowing I would need a key card to access this room, Luch even offered to stand outside the Brittany room where I was in training right around the noon hour so he could escort me to the lounge room for singing practice. This is well above and beyond what was required, and he did it and was both friendly and happy in doing so. I ended up practicing in a room that was connected to Lily’s office. I am pretty sure that she intentionally stepped out of her own office, just to give me privacy to practice in the lounge room connected to her office area. To have this many staff not even blink an eye in going above and beyond to help someone that is not even a guest staying at the hotel overnight deserves to be recognized. Not having even seen your hotel rooms, if anyone asks me about a good place to stay in the Ottawa area, guaranteed I will tell them about the fantastic service that is provided at Cartier Place Suites.”
-Lisa S, Meeting Attendee, March 18, 2014-
“I would like to take this opportunity to extend to you my most sincere thanks, as well as to your staff, for all of your assistance. Your joyfulness and great planning skills definitely helped to make our event a great success. I have received so much great feedback so far, so I felt I needed to send some of that positive energy your way.”
-Major A., Canadian Army Headquarters, February 14, 2014-
Beautiful Hotel in a Great Area of Downtown Ottawa
"We very much appreciate all your hotel has done to accommodate our requests and such. It is a beautiful hotel in a great area of the downtown and we are really sad to be leaving....I know our three year old is definitely going to miss the play room and especially the pool.......wait, I am going to miss the pool. I just wanted to take a moment and say thank you to you and your staff.....housekeeping at the hotel is AWESOME, they are so kind and accommodating.....what a pleasure. I will definitely refer your hotel to anyone I know who is coming to visit Ottawa."
-Graham G., Hotel Guest, January 25, 2014-
"The Cartier Place Suite Hotel has been a huge and loyal supporter of Doors Open Ottawa, a city-wide event that celebrates Ottawa's built heritage. The Cartier Place Suite Hotel has generously donated meeting space and provided excellent customer service to the Doors Open Ottawa Advisory Council. The hotel's restaurant, Cafe Mezzaluna is a comfortable and elegant place with friendly, experienced staff. Overall, a wonderful hotel and meeting place conveniently located right in downtown Ottawa. "
-Linda R., Co-Chair, Doors Open Ottawa Advisory Council, January 20, 2014-
“I have been a weekly guest at Cartier Suites Hotel for several years. The ever-friendly and efficient front desk staff, the administrators behind the scenes, the women who always clean and prepare the rooms so meticulously (the dish towels, for example, are ALWAYS in the exact same place each week), the maintenance staff who keep the hotel immaculately clean, all do their work in a way that feels as if I am doing them a favor whenever I am there. I always look forward to my stays at the hotel.”
-Dr. Dov V., January 7, 2014-
“Kevin and I had the most wonderful magical wedding day!! We couldn't have done it without your help and the help of the staff at the hotel. Thank you for being there to answer my million questions and for being so on top of everything. Thank you so much for making our wedding everything I ever dreamed it would be!!”
-Jenn K., Wedding Reception, October 13, 2013-
Absolutely Amazng and a Joy to Work With
“Michel and I would like to thank you, the staff at Cartier Place Hotel and Mezzaluna Restaurant for the great service we had in celebrating our wedding day. My stay in the penthouse was very relaxing, even with the hustle and bustle the day of the wedding there was so much room for everyone to move about. The ceremony room and reception hall was more than I expected, Mariam did everything that I had asked and more, she was well organized and on time. And a big thank you to Mr. & Mrs. Carlucci for helping us chose our wine and food for our special day. Everything was excellent especially the Ham which my guests are still talking about, including myself. Michel and I would like to thank you Lily from the bottom of our hearts for all the fine details which made everything spectacular. You were absolutely amazing and a joy to work with. Thanks again for making our day special. You can count on me to pass along your name to anyone that is planning a wedding.”
-Lina D., Wedding Reception, September 7, 2013-
A Central Location to Accomodate All of Our Needs
“When my children said I should have a family Reunion to Celebrate my 80th Birthday, I immediately went into a Tail-spin. With relatives across Canada, Scotland and Panama, it was imperative we find a Central Location to accommodate all of our needs under one roof, from Guest Requirements, Catering, and Banquet Facilities. Cartier Place Suite Hotel provided this, and much more. Ann`s suggestion to book myself, my son and his wife into the Penthouse Hospitality Suite for 2 nights was the best thing we could have done; a central place to Welcome and Host family and friends upon their arrival. Lily`s expertise and Professionalism in guiding and directing us through the whole process from start to finish, was nothing short of miraculous, considering the many changes that kept cropping up. All her unfailing efforts were certainly instrumental in making my Special time such a resounding success. From the Front Desk, to the Chamber Maids, Caterers, Bartender, Porters....every staff member, went out of their way, above and beyond, to address our needs, making everyone feel comfortable and cared for. I can honestly say, my family and I would have absolutely no need to look elsewhere for accommodations should another need arise.”
-Luba M., Family Reunion, August 31, 2013-
"Everyone really had a good time. The staff was able to accommodate us quickly when we asked to bring the food out earlier than originally planned, so my compliments to Lily, Stan and the entire crew. Overall, things went quite well. Thank you again for everything. Analou and I are quite satisfied with the whole evening. Thanks to you and the entire Cartier Place Hotel staff, it was a smooth ride."
"Many, many thanks for all your patience, flexibility, attention to detail and wonderful guidance you provided throughout the planning process. You helped make our day very special, and for that I will highly recommend you to anyone in need of a reception location and planner."
-Naa Ode W., Wedding Reception, August 10, 2013-
"Thank you so much for your outstanding service. The staff were awesome and very helpful. Thanks for all you did to ensure that our day was as special as it turned out to be."
-Christine K., Wedding Reception, May 24, 2013-
-Michelle C., May 23, 2013-
-Ghadir E., Wedding Reception, May 11, 2013-
The Most Beautiful Wedding Day We Could Have Imagined
-Helena D., January 24, 2013-
-Aunt Pat, Wedding Reception, November 19, 2012-
Excellent Meeting Room Service
-Sylvie C., Office of the Commissioner of Official Languages, November 5, 2012-
-Ms. L. D-L., 40th Anniversary Party, October 24, 2012-
-Andrea L., Physicians for Global Survival, October 22, 2012-
-Mary E., Group of 78, October 12, 2012-
-Dr. John T., Canadian Chiropractic Association, September 28, 2012-
-Juri K., Publisher, September 17, 2012-
-Linda W., Nova Scotia Hospital Nurses Reunion, July 19, 2012-
Always Accomodates Requests for Short and Long Term Stays
-Rachel G., Administrative Assistant, Canadian Union of Postal Workers, July 10, 2012-
-Taryn and Terance M., Wedding Reception, May 28, 2012-
-Kathleen G., Feb 15 2012-
-Brenda G., Oct 27 2011-
Impressed by Your Charm and Professionalism
-Eileen O., Wedding Reception, Sept 8 2011-
-Eric A., Armstrong and Richardson Ltd., Aug 19 2011-
-Michael, Aug 5 2011-
-Bill B., Electrical Services Freeman, June 27 2011-
First-Rate Ottawa Hotel
-Danièle H., Heritage Volunteer Program Development, June 21 2011-
-Rasheed A., Dragon’s Den, March 24 2011-
-Senator Douglas Roche, Feb 27 2011-
-Elizabeth M., Wedding Reception, Dec 22 2010-
Cartier Place Service - Simply the Best
-Senator Douglas Roche, Dec 9 2010-
“OMG everything was beyond perfect, I could not have hoped for better! And everyone at the hotel was absolutely stellar, I’ll definitely be spreading the word about Cartier Place being THE PLACE to have one’s wedding!”
-Michelle W., Wedding Reception, Nov 22 2010-
-JP B., Canada Select, June 2 2010-
-Mel R., March 24 2010-
-Amanda M., Charity Event, March 21 2010-